Refund Policy

Refund Policy

Last Updated: 09th September 2025

Thank you for choosing Supabix, accessible at supabix.com or www.supabix.com. This Refund Policy outlines the terms and conditions regarding refunds for Credits and subscription plans purchased on our platform. By making a purchase, you agree to this Refund Policy. Supabix refers to the owner(s) and operator(s) of this web app, as well as the web app itself and the services provided through the website.

1. General Refund Policy
All purchases made on Supabix are final, non-refundable, and non-cancellable, including:

  • Credits for generating AI-powered images, thumbnails, and videos.
  • Subscriptions to monthly plans.

Refunds will not be issued for unused credits, unused subscription periods, or cancellations initiated by the user, except under the conditions outlined below.

Note: All payments and billing are securely processed by Polar. Supabix itself does not directly process or store payment details.

2. Special Circumstances
In exceptional cases, we may issue refunds at our sole discretion. These cases include but are not limited to:

  • Technical errors that result in duplicate purchases.
  • Failure to deliver services due to errors or issues on our platform, such as failed credit deductions without successful content generation.
  • Extenuating circumstances that significantly affect your ability to use the purchased services.

If you believe you qualify for a refund under these circumstances, you must contact us at support@supabix.com within 7 days of the purchase date. Include the following details in your request:

  • Your account email address.
  • A detailed description of the issue.

We reserve the right to deny refund requests if sufficient evidence is not provided or if the issue does not qualify under this policy.

3. No Refunds for Forfeited Credits
Accounts that remain inactive for 1 month without a subscription can be terminated in accordance with our Terms and Conditions. Any remaining Credits in these accounts will be forfeited, and no refunds will be issued for unused Credit balances.

4. Subscription Cancellations

  • Subscriptions can be canceled at any time. However, cancellations will only stop future renewals and will not result in refunds for the current billing period or the remaining subscription period.
  • Users retain access to their subscription benefits until the end of the billing cycle.

5. Chargebacks and Disputes
If you initiate a chargeback or payment dispute for a transaction, your account may be suspended pending resolution. To avoid account suspension, please contact us directly at support@supabix.com for assistance with billing issues before initiating a chargeback.

6. Refund Processing Details
If and where refunds are applicable/approved:

  • Refunds will be issued in the original currency of purchase. Any currency conversion or transaction fees charged by your bank or payment provider are non-refundable.
  • Refunds will be processed to the original payment method used during the purchase. In cases where this is not possible, refunds may be issued as store credit at our sole discretion.
  • All refund transactions are facilitated through Polar, our payment provider, and may be subject to their processing timelines & their terms and conditions.

7. Modifications to the Refund Policy
Supabix reserves the right to modify or update this Refund Policy at any time. Changes will be effective upon posting to our website. Your continued use of our services constitutes acceptance of the revised refund policy.

8. Contact Information
For questions or concerns about this Refund Policy, please contact us at:
support@supabix.com

By making a purchase on Supabix, you acknowledge that you have read, understood, and agreed to this Refund Policy.